Last updated: 2026-08-25. Store: https://szczep.com.pl/
Information for customers of the Szczep online store operated by PiE Consulting Sp. z o.o., ul. Poznańska 50/11A, 60-850 Poznań, tax ID (NIP): 7831790103.
1. What is a complaint
A complaint is an expression of dissatisfaction with a purchased service (e.g. defect, poor performance, non-conformity with the contract). It concerns the quality or delivery of the service — not to be confused with the 14-day right of withdrawal without giving a reason.
2. How to file a complaint
You may submit a complaint electronically or in writing:
- Email: kontakt@szczep.com.pl — use the subject line “Complaint” and include your order number.
- Post: PiE Consulting Sp. z o.o., ul. Poznańska 50/11A, 60-850 Poznań.
Your complaint should include at least: your name, email (or postal address), order number or purchase date, a description of the problem, and how you would like the complaint resolved.
3. Complaint handling timeframe
The Seller will respond to your complaint without undue delay and no later than 14 days from the date it is received. The response will be sent to the email address (or postal address) you provided.
If the Seller does not respond within 14 days, the complaint is deemed accepted under applicable Polish consumer law (Art. 7a of the Consumer Rights Act).
4. Further steps
If you are not satisfied with the response, you may use out-of-court dispute resolution (including mediation or consumer arbitration) or contact the relevant supervisory authority or court.
See also: Terms of sale, Privacy policy.